Privacy Policy

Last Updated: April 6, 2025

1. Introduction

ApZippy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your¹ personal information when you use our mobile application,² ApZippy (the "App"), and our related services (collectively, the "Services").

By using the App and Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect various types³ of information when you use our App and Services, including:

• Information You Provide Directly:

  • Account Information: When you create an account, we collect your name, email address, phone number, and password.
  • Profile Information:⁴ You may choose to provide additional information for your profile, such as⁵ your address(es), delivery instructions, and profile picture.
  • Order Information: When you place an order, we collect details about the food items you order, the restaurant you choose, delivery address, payment information (processed by third-party payment processors), and any special instructions.
  • Communications: We may collect information when you contact us for support or feedback, including your name, email address, phone number, and the content of your communication.
  • Reviews and Ratings: If you choose to leave reviews or ratings for restaurants or orders, this information will be collected and may be publicly displayed.

• Information We Collect Automatically:

  • Device Information: We collect information about your mobile device, including the device model, operating system, unique device identifiers⁶ (such as IMEI and device ID), mobile network information, and IP address.
  • Location Information: With your consent, we collect your precise location when the App is running in the foreground or background. This information is used to facilitate order placement, delivery, and to suggest nearby restaurants. You can control location sharing through your device settings.
  • Usage Information: We collect information about how you use the App and Services, such as the pages you visit, the features you use,⁷ the orders you place, the time and date of your activities, and crash logs.
  • Cookies and Similar Technologies: We may use cookies, pixel tags, and other similar technologies to collect information about your browsing⁸ activities and preferences.

• Information from Third Parties:

  • Restaurants: We may receive information from the restaurants you order from, such as order confirmations and delivery status updates.
  • Payment Processors: Our third-party payment processors provide us with information about the status of your payments.
  • Social Media (if applicable): If you choose to sign up or log in using a social media account, we may collect information from that account in accordance with your privacy settings on the social media platform.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and Improving Services: To⁹ operate, maintain, and improve our App and Services, including order processing, delivery facilitation, and customer support.
• Personalization: To personalize your experience, such as suggesting restaurants and food items based on your past orders and location.
• Communication: To communicate with you about your orders, account updates, promotional offers (with your consent), and other service-related information.
• Payment Processing: To process your payments for orders.
• Location Services: To enable location-based features, such as finding nearby restaurants and facilitating delivery.
• Analytics and Research: To analyze how users interact with our App and Services, conduct research, and improve our offerings.
• Security and Fraud Prevention: To detect, prevent, and address fraud, security breaches, and other harmful activity.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We may share your information¹⁰ with the following categories of recipients:

• Restaurants: We share your order details (including your name, delivery address, phone number, and order items) with the restaurants you order from to fulfill your order.
• Delivery Partners: We share your name, delivery address, and phone number with our delivery partners to facilitate the delivery of your orders.
• Third-Party Service Providers: We may share your information with third-party service providers who assist us with various functions, such as¹¹ payment processing, data analytics, marketing, customer support, and hosting services. These providers are contractually obligated to protect your information.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred¹² to the acquiring entity.
• Legal Requirements: We may disclose your information if required to do so by law,¹³ court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights,¹⁴ property, or safety, or the rights, property, or safety of others.
• With Your Consent: We may share your information with third parties¹⁵ when we have your explicit consent to do so.
• Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not directly identify you with third parties for various purposes,¹⁶ including analytics and marketing.¹⁷

5. Your Choices and Rights

You have certain choices and rights regarding your personal information:

• Access and Correction: You can access and update your account information through the App. If you need to correct inaccurate or incomplete information, please contact us.
• Location Services: You can control the collection of your location information through your device settings. You can choose to disable location access for the App or limit it to when the App is in use.
• Marketing Communications: You can opt-out of receiving promotional emails and notifications from us by following the unsubscribe instructions provided in the communication or through your App settings. However, you will continue to receive transactional emails related to your orders and account.
• Data Deletion: You may request the deletion of your account and associated personal information. Please note that we may be required to retain certain information for legal or legitimate business purposes.
• Data Portability: You may have the right to request a copy of your personal information in a portable format.

To exercise any of these rights, please contact¹⁸ us using the contact information provided below. We will respond to your request in accordance with applicable law.¹⁹

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include²⁰ encryption, firewalls, and secure server environments. However, no method of transmission over the internet or method of electronic storage²¹ is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this²² Privacy Policy, unless a longer retention period is required or permitted by law. We will also retain and use your information as necessary²³ to resolve disputes, enforce our agreements, and comply with our legal obligations.

8. Children's Privacy

Our Services are not intended for children under the age of [Specify Age, e.g., 18]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us²⁴ immediately, and we will take steps to delete such information.²⁵

9. Links to Third-Party Websites and Services

Our App may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies²⁶ of those third parties before providing them with your personal²⁷ information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will²⁸ notify you of any material changes by posting the updated Privacy Policy in the App or by other²⁹ means. Your continued use of the App and Services after the effective date of the revised Privacy Policy constitutes your acceptance³⁰ of the changes. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or³¹ our privacy practices, please contact³² us at:

ApZippy Customer Support

LT Global Network, Medical Road, Ziro, Arunachal Pradesh, India.

[email protected]

By using the ApZippy Food Delivery App, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.